ROCKIT APPLIANCES REPAIR · IN-HOME SERVICE
Washer Not Draining
A washer that leaves water in the drum usually has a blockage in the pump filter, the drain hose or the house drain. A failed drain pump is the next most common cause.
Safe checks before scheduling service
A symptom by itself does not identify the failed part. These simple checks may solve the problem or help you describe what is happening.
- Check that the drain hose is not kinked or pushed too far into the standpipe.
- On a front-load washer, check the pump filter or coin trap behind the lower front panel; have towels ready for retained water.
- Note any error code, such as OE on LG washers or 5C/5E on Samsung washers, which point to a drain problem.
Common causes
These are the causes we find most often. Only an in-home diagnosis can confirm which one applies to your appliance.
Clogged pump filter or coin trap
Socks, coins, hair ties and lint collect in the filter on many front-loaders and stop water from reaching the pump.
Drain pump failure
A pump that hums but does not move water, or makes no sound, may be jammed or failed.
Restricted drain hose or house drain
A kinked hose or a clogged standpipe or laundry drain can slow or stop draining.
Pressure switch or water-level sensor
If the washer cannot sense the water level correctly, it may not run the drain step properly.
Control board problem
Less often, the control does not send power to the drain pump.
Important safety note
Unplug the washer before opening the pump filter, and expect a lot of water to come out.
Washing Machine Repair near me
Rockit diagnoses and repairs this problem at your home in San Mateo and across our service area from San Francisco to Sunnyvale. The $45 diagnostic/service call is waived if you approve the repair. Have the brand, model number and any error code ready when you call.
Transparent estimates before repair
$45 diagnostic/service call — waived when you approve the repair. Online estimated labor is $160–$220; parts are not included and are quoted separately if needed. Actual repair costs depend on the diagnosis.
Frequently asked questions
Can I drain the washer myself?
On many front-loaders you can drain the water through the small hose next to the pump filter. Have towels and a shallow pan ready.
Why does my washer drain slowly?
A partially clogged filter, a hose pushed too far into the standpipe or a weak pump can all cause slow draining.
What is your diagnostic fee?
The diagnostic/service call is $45 and is waived when you approve the repair.
Does the online estimate include parts?
No. The $160–$220 range is an initial labor estimate only. Replacement parts, if required, are quoted separately before the repair.
